When a user upgrades their mobile device or replaces a lost or damaged device will first require deleting that user's local Atakama application data files and folders.
This method maintains the integrity and security of the system by effectively wiping the user's profile, and creating a new user profile by requiring the user to re-onboard with the new device.
Once the re-onboarding has been completed, the administrator will need to re-grant access Secure Folders.
1. Clear the Application Data
- Make sure the user quits Atakama if it is running.
- To remove the internal Atakama application data, open This PC, then type in in the location bar and hit enter. This will take you to the folder in the home directory.
- Click on "View" at the top, and check the box "Hidden Items" in the Show/Hide section.
- Locate the AppKeys folder and the Atakama folder and move them to the Recycle Bin.
Note: when performing this step, you may find that you cannot delete the Atakama folder because a file is opened by another program. Instead of deleting the entire folder, simply navigate inside the Atakama folder, delete all files within it, and ignore any files opened by another application.
- Next, you will need to remove the Atakama data that manages the Personal Files Secure Folder. To get there, type in the location bar and hit enter. This will take you to the account's home folder.
- Find the folder and the file and move them to the Recycle Bin.
You can delete all of the files and folders with the following commands in Command Prompt. Please be sure you know how to use these commands before entering them:
Note: If "del" does not work for the folders, try using "rmdir" instead.
2. Re-onboard the user
After the required folders have been deleted in Step 1, the user will need to launch Atakama and re-onboard by scanning the QR code with their new mobile device. The original enterprise configuration file will remain in effect.
(For cloud storage only) Once onboarding is complete, log in to the cloud service provider.
After the user completes the re-onboarding, the administrator will need to go to Control Center->Secure Folders, click on "Sharing" next to the relevant Secure Folder(s), verify and grant access to the user's new profile created during the re-onboarding.
Once folder access has been granted, the user will need to activate the Secure Folder to regain access to the shared files and folders.