Configuring Antivirus Software to Ensure Atakama Functionality

Summary

Antivirus software uses heuristic analysis as a method to detect unknown computer viruses. This method is not 100% accurate because it can sometimes mistakenly identify downloadable software, such as Atakama, as a malware or block legitimate communications between the desktop client and mobile device. Below is list of antivirus software we've identified that will need to be configured for Atakama to function properly.


Avast/AVG

Windows

  • You will need to add wss://relay.atakama.com:443 to the exception list to allow communication between the desktop client and mobile device.
  • During installation you will see a pop-up notification to block "vidable.exe". Do not approve this block. 

Mac

  • No issues

Avira

Windows

  • You will receive approval requests every time a file is added to the Atakama folder. We do not currently have a fix available. 

Mac

  • No issues

Kaspersky Internet Security

Windows

  • The software will incorrectly detect Atakama as an application with suspicious activity. Do not add Atakama to quarantine list when asked.
  • You will receive approval requests every time a file is added to the Atakama folder. We do not currently have a fix available.

Mac

  • No issues

Antivirus software that does not require configuration changes

  • Bitdefender Total Security
  • Malwarebytes
  • Microsoft Security Essentials
  • Sophos Home Edition
  • Symantec Endpoint Protection Cloud
  • Webroot Business Endpoint Protection

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.