Configuring Antivirus Software to Ensure Atakama Functionality

Summary

Antivirus software uses heuristic analysis as a method to detect unknown computer viruses. This method is not 100% accurate because it can sometimes mistakenly identify downloadable software, such as Atakama, as a malware or block legitimate communications between the desktop client and mobile device. 


Antivirus software that do not require configuration changes:

  • Bitdefender Total Security
  • Malwarebytes
  • Microsoft Security Essentials
  • Sophos Home Edition
  • Symantec Endpoint Protection Cloud
  • Webroot Business Endpoint Protection

Below is list of antivirus software we've identified that will need to be configured for Atakama to function properly.


Avast/AVG

Windows

  • You will need to add wss://relay.atakama.com:443 to the exception list to allow communication between the desktop client and mobile device.
  • During installation you will see a pop-up notification to block "vidable.exe". Do not approve this block. 

Mac

  • No issues

Avira

Windows

  • You will receive approval requests every time a file is added to the Atakama folder. We do not currently have a fix available. 

Mac

  • No issues

Kaspersky Internet Security

Windows

  • The software will incorrectly detect Atakama as an application with suspicious activity. Do not add Atakama to the quarantine list when asked.
  • You will receive approval requests every time a file is added to the Atakama folder. We do not currently have a fix available.

Mac

  • No issues


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.